Welcome to the Warranty Policy page for ylivor.xyz. We value the trust you place in us when purchasing our products, and we are committed to providing high-quality items and ensuring customer satisfaction. This warranty policy outlines the terms and conditions under which we offer warranties for our products, including the scope, duration, and procedures for claims. Please read this policy carefully to understand your rights and responsibilities.
1. Warranty Coverage
At ylivor.xyz, we stand behind the quality of our products. Our warranty covers defects in material and workmanship under normal use during the warranty period. If you experience any issues with your product due to defects in material or workmanship, we will repair or replace it at no charge, subject to the terms outlined below.
2. Types of Warranty Offered
We offer different types of warranties based on the product category. Here are the types of warranties available:
- Limited Warranty: This is the most common type of warranty offered, covering defects in materials and workmanship for a specified period.
- Extended Warranty: Some products may come with an option for an extended warranty, offering additional coverage beyond the standard warranty period.
- Lifetime Warranty: For select items, we may offer a lifetime warranty, meaning the product will be repaired or replaced for as long as you own it, provided it is used under normal conditions.
3. Warranty Duration
The duration of the warranty varies by product type. The typical warranty periods for our products are as follows:
- Electronics: 12 months from the date of purchase.
- Furniture: 24 months from the date of purchase.
- Apparel: 6 months from the date of purchase.
- Other Products: Warranty periods for non-categorized items may vary. Please refer to the product page for specific details.
The warranty begins on the date of purchase, and proof of purchase (receipt or order confirmation) is required for all claims.
4. What is Covered by the Warranty?
Our warranty covers defects in materials and workmanship that occur during normal use of the product. Examples of defects that may be covered include:
- Manufacturing defects: Flaws in construction, stitching, or materials.
- Functional issues: Malfunctions that occur through no fault of the customer.
- Structural problems: In the case of furniture or larger items, structural issues resulting from poor craftsmanship.
Please note that the warranty does not cover:
- Damage from misuse: Any damage caused by improper handling, neglect, or use not in accordance with the manufacturer’s instructions.
- Accidental damage: Any damage resulting from accidents, such as drops, spills, or impacts.
- Wear and tear: Normal wear and tear over time, such as fading, scuffs, or minor scratches, is not covered under warranty.
- Custom modifications: Any modifications made to the product after purchase that alter its original design or functionality may void the warranty.
- Consumables: Items like batteries, light bulbs, and other consumable goods are typically not covered.
5. How to File a Warranty Claim
If you believe your product has a defect covered under our warranty, please follow the steps below to file a claim:
- Step 1: Contact Us: Reach out to our customer support team at support@ylivor.xyz or via our online contact form. Please provide detailed information about the issue you are experiencing, along with your order number, proof of purchase, and any supporting images or videos that demonstrate the defect.
- Step 2: Review of Claim: Our team will review your warranty claim to assess whether the issue qualifies for coverage. We may ask you for additional information or photos to help evaluate the defect.
- Step 3: Authorization: If your claim is approved, we will provide instructions for returning the product or shipping it to our repair center. You may be asked to send the defective product back for inspection and repair, or we may offer a replacement if repair is not feasible.
- Step 4: Resolution: Depending on the evaluation, we will either repair or replace the defective product. If a replacement is not available, we may offer you a refund in accordance with our return policy.
6. Repair or Replacement Process
Once we’ve received your returned product and verified the defect, we will begin the repair or replacement process. In most cases, repairs will be completed within 7–10 business days. If the product cannot be repaired, a replacement will be sent to you at no additional cost.
- Repairs: We will perform repairs with either original or equivalent parts. Any parts replaced will be covered under the same warranty period as the original product.
- Replacements: If a replacement is offered, the new product will be the same model or a model of equal value and function.
Please note that ylivor.xyz reserves the right to offer a refund in cases where a repair or replacement is not possible.
7. Warranty Transferability
The warranty is typically non-transferable, meaning it only applies to the original purchaser of the product. If you purchased the product second-hand, the warranty may not be valid unless explicitly stated in the terms and conditions at the time of purchase.
8. Warranty Limitations
While we strive to provide excellent customer service, there are certain limitations to our warranty coverage:
- Shipping Costs: The customer may be responsible for the cost of shipping the product back to us, unless otherwise stated in the warranty policy.
- International Claims: If you are filing a warranty claim from outside the country in which the product was purchased, additional shipping fees may apply. We also cannot guarantee that the warranty is valid internationally for all products.
- Exclusions: As stated earlier, damages caused by misuse, accidents, or unauthorized modifications are not covered.
9. Warranty Claims for Products Not Purchased from Ylivor.xyz
Products purchased through unauthorized sellers, such as third-party retailers or online marketplaces (e.g., eBay, Amazon), may not be eligible for warranty coverage through ylivor.xyz. We recommend purchasing products directly from our website to ensure full warranty coverage.
10. Customer Responsibilities
As a customer, it is important that you follow the care and maintenance instructions provided with the product. Failure to do so may result in a voided warranty. You are responsible for ensuring the product is used according to the instructions provided and for retaining proof of purchase for the duration of the warranty period.
11. Warranty Policy Modifications
ylivor.xyz reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of the policy. If we make significant changes to the warranty terms, we will notify customers who have purchased affected products.
12. Legal Rights
This warranty gives you specific legal rights. You may also have other rights that vary from country to country, depending on your local consumer protection laws. Nothing in this warranty is intended to exclude or limit your statutory rights as a consumer.
13. Contact Us
If you have any questions about the warranty policy or need further assistance with filing a claim, please don’t hesitate to contact us:
- Address: 17300 S Halsted St, East Hazel Crest, IL 60429, United States
Phone: +18669463361
Email: admin@ylivor.xyz