At Ylivor.xyz, we are committed to providing high-quality products to our valued customers. We understand that sometimes you may need to return an item, whether due to a defect, dissatisfaction, or any other reason. This Return Policy outlines the guidelines and processes for returning items purchased from our website.
1. General Return Information
We want you to be completely satisfied with your purchase from Ylivor.xyz. If for any reason you are not happy with your order, we offer a return policy to make the process as easy and straightforward as possible. We accept returns under certain conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The product must be unused, unopened, and in its original condition.
- The item should be returned within 30 days from the date of purchase.
- All packaging, including tags, boxes, or any other packaging materials, must be intact and in original condition.
- Certain items, such as customized products, sale items, or perishable goods, may not be eligible for returns. Please check the product page for specific return exclusions.
3. Non-Returnable Items
While we strive to offer a flexible return policy, there are certain items that are non-returnable:
- Gift Cards or any prepaid cards
- Downloadable software or digital products
- Personalized or custom-made products
- Perishable items, such as food, flowers, or plants
- Hygiene products, such as cosmetics or personal care items
If you are uncertain whether your item qualifies for a return, please contact our customer service team before initiating a return.
4. How to Initiate a Return
If you meet the eligibility requirements, follow these steps to initiate your return:
- Contact Us: Please reach out to our customer service team at support@ylivor.xyz with your order number and a brief explanation of why you want to return the product.
- Provide Proof of Purchase: You will need to provide a copy of the original receipt or an order confirmation email for verification purposes.
- Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number. This number is essential to track your return.
- Packaging Your Return: Please securely pack the item in its original packaging, including all accessories, manuals, and tags. Items without the RA number or packaging may be delayed or rejected.
5. Shipping Costs for Returns
- Return Shipping Fees: If the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs.
- Customer-Paid Shipping: If the return is due to personal preference (e.g., change of mind), you will be responsible for covering the return shipping fees.
Please use a traceable shipping method when returning your item to ensure that it reaches us safely. We cannot guarantee a refund or exchange for lost or damaged items during the return process.
6. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will process your refund according to the following guidelines:
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to be processed and reflected in your account.
- Partial Refunds: In cases where the returned item shows signs of use or damage, we may offer a partial refund. The amount of the refund will be determined based on the condition of the returned product.
7. Exchanges
We do not offer direct exchanges at Ylivor.xyz. If you wish to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order. This will help speed up the process and ensure you receive the correct item as soon as possible.
8. Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. To resolve this, please follow these steps:
- Contact Us Immediately: Contact our customer service team at support@ylivor.xyz within 7 days of receiving the item.
- Provide Evidence: Send a photo or video of the damaged or defective product along with your order number.
- Return Process: If the product is confirmed to be defective or damaged, we will either send you a replacement or offer a full refund.
In cases where the item is damaged during shipping, we recommend saving the original packaging for inspection by the shipping carrier.
9. Restocking Fees
Certain returns may be subject to a restocking fee. Restocking fees typically apply to:
- Opened or used items (excluding defective or damaged products)
- Items returned without original packaging or accessories
- Customized or special order items
The restocking fee will be deducted from your refund. This fee is typically 10%-20% of the item’s purchase price, depending on the product condition and our inspection.
10. Order Cancellations
If you wish to cancel your order, please contact our customer service team as soon as possible. We strive to process orders quickly, so cancellations can only be accepted if the order has not already been shipped.
If the order has already been shipped, you may need to follow the return procedure outlined above.
11. International Returns
If you are returning an item from outside the country, please note the following:
- Customs Duties and Taxes: You will be responsible for any customs duties, taxes, or import fees associated with the return.
- Shipping Fees: The customer is responsible for covering the return shipping costs, unless the return is due to a defect or error on our part.
For more specific instructions regarding international returns, please contact our customer service team.
12. Contact Us
If you have any questions or concerns about the return process, or if you need assistance with a return, please feel free to reach out to us. Our customer service team is available to help you with your return inquiries.
You can contact us at:
- Address: 17300 S Halsted St, East Hazel Crest, IL 60429, United States
Phone: +18669463361
Email: admin@ylivor.xyz
13. Changes to This Policy
Ylivor.xyz reserves the right to update or modify this Return Policy at any time. If any changes are made, the revised policy will be posted on this page with the date of the most recent update. Please review this policy periodically to stay informed about your rights.